VoIP exactly Voice over IP ("Voice over Internet Protocol," acronym VoIP), in telecommunications and information technology, denotes a technology that enables conversations similar to conversations available through the telephone network, but using the Internet system.
It is easier to configure and install lowering the cost of traditional telephone line and one of the advantages of VoIP in fact is the software on the computer, which can take advantage of the advanced processing power of the computer/user interface and Windows features. In contrast, traditional phone systems usually require installers trained in that particular traditional phone system!
Certainly another benefit is that of much easier management: VoIP can be managed through a Web-based configuration interface, which allows you to accurately maintain and configure your VoIP virtual switchboard.
In this article we are going to see for example how easy it is to book a car coupon through a VoIP switchboard:
The virtual switchboard allows you to book a car coupon really in a few simple steps: which ones?
First, let's take your trusted auto center as an example and imagine that owner "X" has integrated a VoIP virtual switchboard for his center: what happens?
Just call your auto center and instead of "X" answering you, with the virtual switchboard you will be answered by a recorded voice(IVR: Interactive Voice Response) that will ask you the reason for your call, and answering will be very easy because you will just type in one of the numbers on the keypad based on what the recorded voice is telling you: an example might be "Good morning auto center of "X"...if you would like to book a car service press 2."
At that point after dialing that particular number always the voice will ask you for your first name, last name, license plate of the car and other specifics and tell you when the first possible appointments are so that you can arrange the best day at the most convenient time for you.
And in a few minutes at any time of the day you will have booked your car coupon.
The VoIP virtual switchboard also gives you the ability to talk to an operator for specific issues or requests, and if no one is present at that time to talk the virtual switchboard will leave a reminder to "X" who will call you back as soon as possible without you wasting your time calling and calling back without ever getting an answer...
